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news blog > article

Lottery warns players about scratch-off scam

July 20, 2018 Posted by NC Lottery at 3:26 PM
image-photo

A new scam involving scratch-off tickets altered to appear as a “winning ticket” can be avoided if you only buy lottery tickets from authorized lottery retailers.

In the scam, non-winning scratch-off tickets are altered to make them appear to have matching numbers that win a prize. The altered ticket is then sold, usually at a discount, to unsuspecting players. The victims find out they were scammed when they attempt to claim the prize.

You can easily avoid this scam by only buying an unscratched lottery ticket from an authorized lottery retailer. Your first tip that someone is trying to scam you is when they offer to sell their winning ticket at a discount with some made-up story about why they can’t claim the prize they won.

Additional ways that consumers can protect themselves from scams like this include:

  • Never pay anyone for a “winning ticket.”
  • Don’t believe someone who claims they can’t claim a prize because they are out-of-state or they are not a U.S. citizen. People from other states and from other countries can claim lottery prizes in North Carolina as long as they have proper identification.

The lottery’s security team ensures the integrity of lottery games and can investigate when, where and who purchased tickets. Anyone involved in lottery scams could be subject to criminal charges.

Players who have questions about NCEL games can call Customer Service toll free at (877) 962-7529 and those with a security issue can call the Security Hotline toll-free at (888) 732-6235. The NCEL keeps information about lottery scams in a section of its website at https://www.nclottery.com/CorporateSocialResponsibility_Security.

 


22 COMMENTS

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9/05/2018 05:46 - Janette B.

This is very helpful and thank you.

8/27/2018 12:06 - eva t.

Thank you for the feedback. NCEL have to think about the seniors too, with the internet we go around the world meet people so nice I like play the lottery online it's like brain exercize, but I have a budget how much can spend Please NCEL think about the people, who can't go out. Thank you again

8/27/2018 12:20 - eva t.

why can't I buy pick 3 and pick 4 online they all in the web, some people hard to go out NC Lottery
Hey Eva, Currently, the lottery is only authorized to sell web-based subscription for its jackpot games, Cash 5, Lucky for Life, Mega Millions and Powerball. At this time we have no plans to offer more games for sale this way. However, your feedback has been noted!

8/26/2018 12:17 - wilbur t.

No this something they are doing now they all ways been paying out on tickets and now they say they are not paying out anymore they always have a line of customer buying ticket there NC Lottery
Hi Wilbur, thanks for the update on this retailer. We'll take a look at it. Retailers are obliged to redeem a winning ticket of $599 or less, either with cash or a business check.

8/23/2018 06:24 - wilbur t.

How can a store sell lottery tickets and then tell you they don’t do payout on any winnings tickets the piggly wiggly on north heritage street in Kinston Nc is doing that they don’t need to be saleing them if they ain’t going to payout tickets under 500 dollars NC Lottery
Hi there Wilbur, Thanks for letting us know. Generally the reason a retail location isn't able to pay out a prize is due to a lack of cash on-hand at the moment and shouldn't be a common occurrence. Has this happened before at the same location?

7/31/2018 06:31 - steven b.

why can't I buy mega millons or powerball on my phone? unable to geolocate??NC Lottery
Hi Steven, We're sorry you're having trouble! The geolocation error could be an issue with your phone settings. If you haven't yet, make sure you enable location tracking for the app and your phone. If that doesn't solve it, please call 1-855-767-1863 and someone should be able to help you.

7/29/2018 05:04 - Michael R.

Hey guys hey guys don't be scamming

7/26/2018 11:35 - William D.

I enjoyed the little Fake Rush I got when I received the old e-mail, thought I had won something. Glad the issue was resolved. Thanks for the fast response.

7/23/2018 03:15 - John R.

lol well all ANYONE has to do is, before buying, have them scan it to prove it's still payable. People who owe the IRS or child support, etc are the ones who desire to sell tickets "at a discount". In 40 years of playing scratch offs, I've *never* seen or heard of "fake" winning tickets being sold. This is a justification for the courts/IRS/NCDOR to get their penalties - nothing more. This is no different than giving a ticket to a family member or friend to cash... which is perfectly acceptable. Granted, they make take all your money but that's the chance you take ;)

7/23/2018 03:06 - Agnes D.

thanks for the Infor.

7/22/2018 09:19 - Ginger M.

BIG !!THANK YOU!! TO NC LOTTO EMPLOYEES FOR THE UPDATE FOR ANDROID PHONES SUCH A BLESSING TO BE ABLE TO USE THE APP AGAIN AND ENTER FOR DRAWINGS & CHECK TICKETS THANKS :)

7/22/2018 08:56 - Ginger M.

Hi NC Lotto Employees I wanna shout out a big THANK YOU for your replying and responding promptly to my requests to update app for Android phones so we could once again use the app Thanks to all the employees who contacted me through emails and one that called me you were all friendly and trying best to help & resolve the issue of my request. Truly grateful for the Tech team getting us all back to a workable app May you all be blessed and thanks for all you do from a very grateful player, Ginger: ) NC Lottery
We will be sure to share your kind words with our team! Thanks, Ginger!

7/22/2018 10:26 - William D.

it was email.NC Lottery
Hi William, it looks like our system resent old support emails to several users. We're checking with tech support on the cause and to make sure there will not be any further issues. Thanks for your patience while we look into this.

7/22/2018 10:14 - George H.

GLAD TO HEAR!!I"VE ALWAYS BELIEVED THE LOTTERY WAS RUN IN AN HONEST WAY.AGAIN THANKS FOR THE HEADSUP.

7/22/2018 08:20 - Denver G.

This is the address they came from... 6101918? - NCEL - Rewards Program? - Reply to Player Helpfrom Request CRM:0263926 Player Support Player.Support@scientificgames.com ? Yesterday, 11:01 AM ?

7/22/2018 08:16 - Denver G.

Funny, I got 4 emails from NCEL yesterday about issues I had in 2015 & 2016. Ironic, the issue with NOT getting 130 points instead of just 100 was NEVER resolved....NC Lottery
Hi Denver, it appears old support emails were resent to several users. Our tech support team is looking into the cause and to prevent any future issues. We'll take a look at the points issue too.

7/22/2018 07:48 - Denver G.

Dear Player, Thank you for your message and interest in the North Carolina Education Lottery's Lucke-Rewards program. ? Thank you, Jossie L.? For the North Carolina Education Lottery Ticket #: 3365142? Date Created:??3/3/2015 10:38 AM? Customer: ?? Detail: Issue Description: We are unable to enter the new scratch off tickets that came out today into the 2nd chance games. 436 and 437., Flash Version: 16.0.0, User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; BOIE9;ENUSMSNIP; rv:11.0) like Gecko, IP Address: 75.130.137.113?

7/22/2018 07:45 - Denver G.

Dear Player, Thank you for your message and interest in the North Carolina Education Lottery's Lucke-Rewards program. ? Thank you, Jason Foshey? For the North Carolina Education Lottery Ticket #: 6101918? Date Created:??9/13/2016 11:06 AM? Customer: ?? Detail: Issue Description: I just entered a $130 MM ticket and only got 100 points. Entry code was,03h6x-ks5fj-6211b-y0mbf-13vn8. I thought I should have gotten at least 130 points. Is 100 points the max? The moderators said that was unusual & let them know what the answer is. Thanks!, Flash Version: 22.0.0, User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; BOIE9;ENUSMSNIP; rv:11.0) like Gecko, IP Address: 71.11.59.217?

7/21/2018 09:39 - Michael K.

I got the same email as "William D" got. It was a response from my issue FOUR years ago, from Loretta J??? Here is the text: Player Support (Player.Support@scientificgames.com) To:you Details Dear Player, Thank you for your message and interest in the North Carolina Education Lottery's Lucke-Rewards program. ? Thank you, Loretta J.? For the North Carolina Education Lottery Ticket #: 918523? Date Created:??2/12/2014 8:14 PM? Customer: ?? Detail: Issue Description: I am locked out :( I enter lots of tickets and it says I have entered too many incorrect ticket numbers...Please check my account and unlock it. My tickets are piling up, thanks, M*** K*******, Flash Version: 12.0.0, User Agent: Mozilla/5.0 (Windows NT 6.1 WOW64; rv:18.0) Gecko/20100101 Firefox/18.0NC Lottery
Hi Michael, it looks like some old support emails were resent by our email system. We're looking into resolving the issue now.

7/21/2018 12:22 - William D.

I was surprised today and thought I had won something from the lottery, but instead it was a response of a problem I had over two (2) years ago. Now I am wondering am I being hacked or is the NC Lottery site? Or it could be someone made a mistake and thought they were answering a recent problem. NC Lottery
Hi William, was the response on the blog or via email?

7/20/2018 09:57 - Tracey T.

That's most gas stations in nc,for me

7/20/2018 07:27 - Harvey L H.

Thank you for the advice

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