Play Responsibly

Keep it Fun, Keep it Safe

Looking for help? You’re not alone.

Call 877-718-5543
Text "morethanagamenc" to 53342

Our Commitment

At the NCEL our goal is to meet our mission in raising money for education while protecting the interests of those who play our games. From the way we design and advertise our games to the tools we develop to help players stay in control of their play, responsible gaming is at the heart of everything we do.

As the lottery has grown in size and profit over the past 11 years, its commitment to operating in a responsible manner has become increasingly important. The lottery’s commitment to maintaining its reputation as a socially responsible organization is its promise to beneficiaries and the state. Part of that promise is providing $1 million a year as the only sponsor of the N.C. Problem Gambling Program and creating a responsible gaming program that is comprised of initiatives aimed at training employees, educating players, marketing responsibly, and collaborating with stakeholders.


The NCEL is one of six states to be awarded Level 3 certification for responsible gaming programs from the World Lottery Association (WLA), the global professional association of state lottery and gaming organizations from more than 80 countries on six continents. This is the second highest level of WLA certification. We have also obtained the National Council on Problem Gambling (NCPG) and the North American Association of State and Provincial Lotteries’ (NASPL) Verification Standard’s Implementation certificate, the 2nd highest level.

November 2011
Awarded the World Lottery Association’s Level 2 Responsible Gaming certification

Level 2: Self-Assessment & Gap Analysis

Members complete a self-assessment and determine what RG programs need to be built to ensure the organization addresses all the Principles.

September 2014
Awarded the World Lottery Association’s Level 3 Responsible Gaming certification

Level 3: Planning & Implementation

Members need to develop a plan, a timetable and a budget to implement specific RG programs.

August 2016
Awarded the NCPG/NASPL Level 2 Responsible Gaming Verification Standards

Level 2: Implementation Verification

Members have implemented responsible gaming initiatives and produced tangible results in the area.

Photo: Alice Garland
“We are committed to meeting the highest standards in our industry for responsible gaming and making the principles of responsible gaming an integral part of what we do every day. We want more people playing a little, rather than a few people playing a lot.”

- Alice Garland executive director, NCEL

For questions about our Responsible Gaming program, contact:

Sarah Hardin
Director of Government Affairs

Teri Riddle
Government Affairs Specialist

Looking for help? You’re not alone.

If gambling has become a problem, there is hope. Free, confidential help is available 24 hours a day, seven days a week.

Is it time to take a break? We can help.

If you play our games through subscription or Play at the Pump, you always have the option to take a break. NCEL offers our players the option to voluntary exclude themselves from being able to purchase tickets. From one week to ten years or more, you can control your playing.

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