An NCEL Account offers various information, activities, promotions, and services related to the NCEL. Account Members are automatically enrolled in the Lucke-Rewards® program, which
offers Members an opportunity to collect points (“Points”). Members may use their Points to participate in drawings and other promotional offers as provided by the NCEL. NCEL
Accounts and any activities associated with NCEL Accounts are void where prohibited by law. Participation is open to persons who are at least eighteen (18) years of age or older.
NCEL Accounts are provided to individuals only. Corporations, associations, or any groups may not participate in NCEL Accounts. Employees of the NCEL and NCEL contractors/vendors
are prohibited from participating in any NCEL Account promotions and offerings.
To create a NCEL Account, You must complete the required registration fields and submit a legitimate, working email address that is registered in Your name and a password. You must
also confirm Your NCEL Account by completing the confirmation process as required via Our confirmation email.
You may utilize no more than one single active NCEL Account. Utilizing more than one (1) single active NCEL Account may subject You to disqualification in any NCEL promotions
associated with the NCEL website and Mobile App. The NCEL reserves the right, without warning, to terminate membership(s) of any individual who purposely establishes more than one
active NCEL Account utilized in the NCEL Lucke-Rewards® program, and any selected entry associated with such Account in any drawing may be disqualified. An NCEL Account will be
deemed inactive if there has not been any activity associated with such Account for the past ninety (90) calendar days. Any additional accounts will be terminated without notice,
and all Points, entries, and funds (except where prohibited by law) will be forfeited.
You are solely responsible for all activity on Your NCEL Account and for the security of Your computer system/mobile devices. You are also responsible for ensuring that the contact
information that You provided for Your NCEL Account is current and valid. Failure to keep such information updated may result in forfeiture of prizes.
NCEL Accounts are provided to individuals only. All questions or dispute regarding eligibility for any NCEL Account, Lucke-Rewards® activities and/or promotions, online play
services, or Your compliance with these Terms will be resolved by the NCEL in its sole discretion. By participating in a NCEL Account, You acknowledge and accept that the NCEL may
send You emails that include information that the NCEL believes You may be interested in as an NCEL Account user. To discontinue receiving such email, You must opt out by requesting
to deactivate Your NCEL Account; however, You will no longer have access to Member-only areas of the NCEL website or Mobile App, and any Points accrued to date are forfeited.
You are responsible for the payment of any and all applicable taxes and other State withholdings that may result from Your participation in any NCEL Account activities and/or
promotions.
The NCEL is not responsible for information that You choose to communicate to other users on the NCEL website or Mobile App, or for the actions of other participants. Once You post
or send any content to the NCEL website or Mobile App, You expressly grant the NCEL the complete and irrevocable right to quote, re-post, use, reproduce, modify, distribute,
transmit, broadcast, and otherwise communicate, and publicly display and perform the content in any form, anywhere, with or without attribution to Your identity, and without any
notice or compensation to You of any kind. Please note that all of the information collected on this website or Mobile App may be public record and may be subject to inspection and
copying by members of the public, unless an exemption or other protection in the law exists.
Some of the content available on the NCEL website and Mobile App is owned by the NCEL or other third parties, and is protected by copyrights, trademarks, and other intellectual
property rights. The NCEL website and Mobile App may include hyperlinks to websites operated by parties other than the NCEL. Those sites may collect data or solicit personal
information from You. The NCEL does not control such websites, and is not responsible for their content, privacy policies, or for the collection, use, or disclosure of any
information those sites may collect.
YOU EXPRESSLY AGREE THAT THE USE OF THE NCEL WEBSITE, MOBILE APP, AND THE INTERNET IS AT YOUR OWN RISK. THE NCEL WEBSITE AND MOBILE APP AND THE NCEL’S PRODUCTS AND SERVICES,
THIRD-PARTY PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS FOR YOUR USE, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. THE NCEL PROVIDES THE
NCEL WEBSITE AND MOBILE APP AT NO CHARGE TO USERS AND DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO ACCESS OR USE THE WEBSITE OR MOBILE APP AT TIMES OR LOCATIONS OF YOUR CHOOSING, OR
THAT THE NCEL WILL HAVE ADEQUATE CAPACITY FOR THE WEBSITE AND MOBILE APP AS A WHOLE OR IN ANY SPECIFIC GEOGRAPHICAL AREA. YOU ACKNOWLEDGE AND AGREE THAT YOUR SOLE AND EXCLUSIVE
REMEDY FOR ANY DISPUTE WITH THE NCEL IS TO STOP USING THE NCEL WEBSITE AND MOBILE APP AND TO CANCEL YOUR NCEL ACCOUNT.
YOU ACKNOWLEDGE AND AGREE THAT THE NCEL AND THE STATE OF NORTH CAROLINA ARE NOT LIABLE FOR ANY ACT OR FAILURE TO ACT BY IT OR ANY OTHER PERSON REGARDING CONDUCT, COMMUNICATION, OR
CONTENT ON THE NCEL WEBSITE AND/OR MOBILE APP. IN NO CASE SHALL THE NCEL AND THE STATE OF NORTH CAROLINA BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF
THE NCEL WEBSITE AND/OR MOBILE APP, THE USE OF THE INTERNET, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE NCEL WEBSITE AND/OR MOBILE APP. THE NCEL DOES NOT ENDORSE,
WARRANT, OR GUARANTEE ANY THIRD-PARTY PRODUCT OR SERVICE OFFERED THROUGH THE WEBSITE OR MOBILE APP AND WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY
TRANSACTION BETWEEN YOU AND THE THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
You agree to defend, indemnify and hold harmless the NCEL, the State of North Carolina, their Executive Directors, Commissioners, officers, employees, licensed retailers, vendors
and agents from all liabilities, claims and expenses, including attorneys’ fees, that arise from a breach of these Terms for which You are responsible or in connection with Your
transmission of any content on the NCEL website and/or Mobile App. The NCEL reserves the right, at its own expense, to assume the exclusive defense and control of any matter
otherwise subject to indemnification by You. The laws of the State of North Carolina govern these Terms.
The NCEL reserves the right to change the Lucke-Rewards® program at any time and in any format or to terminate the program with prior notice to its Members. The Lucke-Rewards®
program is currently operated by an independent third-party vendor under contract with the NCEL, but the NCEL reserves the right to change Lucke-Rewards® program vendor or assume
direct control over the Lucke-Rewards® program without notice. Notwithstanding anything to the contrary contained herein, Members are limited to entering a total of seventy-five
(75) tickets, purchased from a retail location, per day, which include game tickets for any second-chance drawing promotions. Members earn Points for entering NCEL Scratch-Off
and/or Retail game tickets/plays through the NCEL website or Mobile App, or are awarded points automatically with eligible Online Play Purchases and completion of specified
non-spend activities as available.
Points have no monetary or property value nor directly associated with the face value of tickets/plays entered. Point value will be revealed upon the successful submission of each
eligible ticket/play, successful completion of an Online Play Purchase, or upon successful completion of a designated non-spend activity. Each eligible ticket/play has a point value
based on a range of values assigned by the NCEL. Points are not transferable for any reason, including upon the death of a Member or in a domestic dispute matter. Point balances
from more than one Account will not be combined.
The NCEL reserves the right to invalidate Points and/or entries into any drawings if it determines that such Points were obtained fraudulently or improperly and/or from
tickets/plays deemed lost or stolen or not sold pursuant to the North Carolina State Lottery Act or any NCEL rules and regulations. The NCEL also reserves the right to suspend
and/or terminate any NCEL Account if the NCEL suspects that a Member has engaged in any misrepresentation or fraudulent activities, or failed to comply with these Terms or any rules
associated with the Lucke-Rewards® program. If a Member’s Account has been terminated, the Member forfeits any Points accrued to date.
The NCEL reserves the right to modify the drawings available for participation in, as well as their corresponding Point values, at any time for any reason. Point redemptions for
drawings are final, and the Points will be deducted immediately from the Member’s NCEL Account. The odds of a Member being selected to win a prize in each drawing depend upon the
number of entries (received through Points) from all Members. Drawing entries are eligible for one drawing only, unless otherwise specified in the specific drawing rules. A Member
may win no more than one prize in any drawing. Points used for drawing entries may not be canceled or returned.
The NCEL or its designee shall attempt to contact each drawing winner via telephone, email, and/or address provided by the Member via his/her NCEL Account. The Member forfeits any
prize if the NCEL or its designee is unable to contact the winner, or the winner fails to claim within the specified period as determined by the NCEL. In cases of forfeiture, the
NCEL shall replace the winner with an alternate, and the person who was previously selected as a winner is no longer entitled to the prize
- GENERAL REQUIREMENTS
To deposit funds and/or purchase a lottery play online, You must: (i) be at least 18 years of age; (ii) have a NCEL Account; (iii) have sufficient funds in Your NCEL Account to
make the purchase; (iv) be physically located in the State of North Carolina at the time of deposit and purchase; (v) be a US resident; and (vi) be in compliance with federal,
state, and local laws, these Terms, and all NCEL rules, regulations, policies and procedures. You agree not to use or attempt to use the Services in any way that:
- violates any federal, state, or local law, or court order;
- misrepresents Your identity or personal information;
- circumvents any method We use to verify information about Your age, identity, or physical location;
- purchases a lottery play while You are not physically located within the State of North Carolina;
- impersonates another person, business, entity, physical location, or IP address;
- allows any third party to use Your NCEL Account;
- attempts to reverse, deny, charge-back, or otherwise block Our receipt of any funds You have deposited into Your NCEL Account;
- transfers any funds derived from an unlawful or fraudulent activity into Your NCEL Account;
- could be considered money laundering;
- accesses, collects, or stores personal information of another person;
- accesses or circumvents any of Our security measures;
- gains or attempts to gain unauthorized access to the Services or any of Our computers, networks, servers, data, code, or other equipment or information of any kind;
- damages or overburdens the Services or any of Our computers, network, servers, data, code, or other equipment or information of any kind;
- modifies or interferes with the use or operation of the Services;
- alters, damages, deletes, or otherwise affects any software or code used for the Services;
- introduces a computer virus or other disruptive, damaging, or harmful files or programs;
- uses any emulator, bot, script, automated tool, AI, or third-party software to access, play, or interact with the Services;
- violates Our proprietary or intellectual property rights in any way; and/or
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violates these Terms or any other applicable terms and conditions, including, but not limited to, the Terms of Service and Use for the Services, violates any rule, regulation,
policies, and/or procedures of the NCEL and/or the North Carolina State Lottery Act.
If We suspect that You are engaging in any fraudulent, unlawful, or improper use of the Services, including, but not limited to, identity theft, fraud, and/or money laundering, We
may immediately suspend Your NCEL Account, including Your ability to withdraw any funds, and report Your activities to any third party, including law enforcement. We are not
liable for any damages or losses resulting from Our response to suspected unlawful activity.
- Limited License and Use
You are granted a limited, non-exclusive, non-transferable, non-sublicensable license to use the Services for its intended purpose only and in accordance with these Terms. We may
revoke this limited license at any time, without notice or liability to You. Your use of Your NCEL Account or the Services does not create any agency, partnership, trust
arrangement, fiduciary relationship, joint enterprise, or other relationship between You and Us.
- Intellectual Property
We own all intellectual property appearing on the Services, including, but not limited to, all copyrights, trademarks, service marks, and trade dress. We own the rights to all
content appearing on the Services, which includes, but is not limited to, images, pictures, graphics, photographs, animations, videos, music, audio, text, games, game mechanics,
play methods, code, software, format, presentation, and organization. Your use of the Services confers no ownership rights or license to use any intellectual property or other
content beyond the limited license for use granted in these Terms.
Unless You have Our express written consent, You agree not to:
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copy, reproduce, modify, translate, create derivative works from, display, publish, distribute, transmit, or otherwise make the Services, its content, or any aspect thereof
available to or through any third party;
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copy, reproduce, redistribute, publish, reverse engineer, decompile, disassemble, make derivative works from any software, process, application, or source code used in
providing the Services, its content, or any aspect thereof;
- access or attempt to access source code for the Services, its content, or the Services;
- sell, assign, sublicense, lease, or otherwise exploit the Services, its content, or any aspect thereof;
- export any software used for the Services, its content, or any aspect thereof to any other jurisdiction or country by any means; and/or
- use the Services or their content in a manner that would violate any of these terms.
Any attempt to engage in any of the above actions will result in immediate account termination and may subject You to civil and criminal liability to the fullest extent permitted
under applicable law. You are liable for any damages, costs, or expenses arising out of or in connection with Your commission of any of the above. If You become aware of any third
party committing any of the above, You agree to immediately notify Us and to cooperate in any resulting investigation.
- Change in Services
We reserve the right to add, remove, modify, suspend, or terminate the Services or any aspect of the Services at any time and without notice. We are not liable for any damages or
losses resulting from any such changes.
- UPGRADING NCEL ACCOUNTS FOR ONLINE PLAY SERVICES
To upgrade Your NCEL Account for Online Play Services, You must provide all information requested on the registration and/or upgrade screen. This specifically includes, but is not
limited to, Your full legal name, address, date of birth, and identity verification information. Identity verification may be completed using a Social Security Number, driver’s
license verification, biometric verification, or other methods approved by NCEL. By submitting Your request to upgrade Your NCEL Account, You represent and warrant that:
- You are requesting an upgrade to a NCEL Account in Your own name;
- You are using Your own personal information;
- the information You provide is true, complete, and accurate to the best of Your knowledge;
- You will keep Your username and password confidential;
- You do not already have an open NCEL Account; and
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You are not prohibited from purchasing lottery tickets/plays, or otherwise using the Services.
We may require You to provide additional information, provide copies of documents, or appear in person at a designated claim center. We may require You to change or update NCEL
Account information at any time, including, but not limited to, Your username and password. We do not guarantee that Your request for an upgrade will be approved or that Your NCEL
Account will have access to Online Play Services in any specific period of time. You are strictly prohibited from opening more than one NCEL Account. We reserve the right to take
whatever lawful actions We deem appropriate if We suspect You have more than one open NCEL Account.
- Age and Identification Verification
By submitting Your request for an upgrade to Your NCEL Account for Online Play Services, You consent to Our use of any age-verification and identity-verification technology or
method We deem appropriate. You may be required to show additional evidence of Your age and identification, provide copies of documents, or appear in person at a designated claim
center. We do not guarantee that Our age-verification and identity-verification technology and methods will be able to locate records for every person. Your application for an
Account will be denied if Your age and identity cannot be verified. The NCEL may use third-party identity verification providers, including document scanning, driver’s license
verification, facial matching technology, Social Security Number verification, or other approved methods to verify player identity. We are not liable for any damages or losses
resulting from the denial of Your application.
- Application Denials
You understand and agree that a NCEL Account for Online Play Services is a discretionary privilege and that We reserve the right to deny Your request to upgrade Your NCEL Account
for Online Play Services for any reason. We are under no obligation to explain the reason for the delay in processing or the denial of Your request. We are not liable for any
damages or losses resulting from any delay in processing or denial of Your request.
- Transaction History
You understand and agree that We may record and store any transactions You conduct through the Services. A transaction history is also available for You to view through Your NCEL
Account. This history is provided as a convenience only. It is not an official record. Information appearing in the transaction history does not constitute or establish a
transaction, winning game play, and/or prize. We do not guarantee the accuracy of information appearing in Your NCEL Account transaction history. It is Your responsibility to
notify Us of any errors in Your transaction history. We are not liable for any damages or losses resulting from Your reliance on or failure to report errors in Your transaction
history.
- Balance Errors
In the event that any funds are mistakenly credited to or deducted from Your NCEL Account, We are entitled to make the appropriate adjustments. You must notify Us immediately if
any funds are incorrectly credited to or deducted from Your NCEL Account. If You withdraw any funds incorrectly credited to Your NCEL Account, We may withhold that amount from any
deposit or prize, or seek recovery. If You use any funds incorrectly credited to Your NCEL Account to purchase a lottery game play, We may deem the purchase void and refuse to pay
any prize or recover any prize already paid.
- No Interest on Funds
You will not receive any interest of any kind on funds deposited or held in Your NCEL Account, including any claimed or unclaimed prizes. It is Your responsibility to only deposit
what You intend to use and to claim and withdraw prizes in a timely manner.
- Suspension and Termination
You understand and agree that a NCEL Account is a discretionary privilege that We may suspend or terminate at any time, for any reason, and without notice. In the event of
termination, any funds in Your NCEL Account will be returned unless subject to withholding under these Terms or any state or federal law. Any outstanding prizes must be claimed in
person at lottery headquarters. It is Your responsibility to provide accurate NCEL Account information so that We may contact You if necessary. We are not liable for any damages
or losses resulting from Our inability to contact or locate You.
- Responsible Gaming Exclusions and Limits
You understand and agree that maximum deposit limits apply. The maximum deposit amount is $505/day, $2,000/week, and $5,000/month. You may customize Your deposit limits to values
lower than the maximum limits. A decrease in Your deposit limit will be effective immediately. An increase in Your deposit limit, up to the maximum limits, will be effective in 48
hours from the request.
You may temporarily or permanently exclude yourself from using Your NCEL Account through Our responsible gaming tools or by contacting the NCEL Online Play Support Center by
calling 1-866-934-0289. Self-exclusion is irrevocable during the selected period (including lifetime self-exclusions). During an exclusion, You will not be able to sign into Your
NCEL Account to participate in Lucke-Rewards®, second-chance drawings, promotional activities, and Online Play Services. That said, We have no liability for any attempted access
or play during the exclusion period, even if technically possible. You understand and agree that We may temporarily or permanently restrict access to Your NCEL Account if We deem
it necessary to promote responsible gaming. An exclusion cannot be reversed, and You cannot open more than one NCEL Account. Any breach of an exclusion will result in the
forfeiture of all winnings. After an exclusion period ends, You will be able to sign in to the NCEL Account with Your previous credentials.
- Inactive NCEL Accounts
If You do not sign in to Your NCEL Account for twelve (12) consecutive months, We may close Your NCEL Account as inactive and transfer any funds therein, minus any amount owed to
Us, to the North Carolina Department of State Treasurer in accordance with state escheat laws. It is Your responsibility to close Your NCEL Account in a timely manner. We are not
liable for any damages or losses resulting from inactivity fees, closure of Your NCEL Account, and/or transfer of funds to the Department of Revenue.
- Deactivating Your NCEL Account
You may deactivate Your NCEL Account at any time. We may require You to provide certain information to verify Your identity before deactivating Your NCEL Account. You are
responsible for the payment of any outstanding balance owed on Your Account. We do not guarantee a specific time by which Your NCEL Account will be deactivated. Deactivating Your
NCEL Account will not remove Your NCEL Account or its records from the NCEL.
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FUNDING YOUR NCEL ACCOUNT
- Depositing Funds
You may deposit funds into Your NCEL Account using any method that We have approved. By initiating a deposit, You represent and warrant that You:
- are physically located in the State of North Carolina at the time of deposit;
- have authority to use the payment source and method You select, and if using a debit card, the name on the card matches the name on the NCEL Account;
- have the authority to use the funds for the purpose of making a deposit into Your NCEL Account;
- are not using a payment source that lists an individual unable to provide consent as a joint Account holder or an authorized user;
- are not depositing funds derived from any fraudulent or unlawful source;
- will not attempt to reverse, charge back, block, cancel, or in any way attempt to prevent Us from receiving the deposit;
- consent to Our sharing Your personal information with any third parties that We use to process Your requested deposit; and
- consent to Us performing any background check or investigation We deem necessary to ensure that Your payment source and method are authorized.
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The NCEL does not charge for deposits by bank transfer (ACH) or debit cards, although players should note that some debit card companies categorize gaming transactions as
‘cash advances’ and may levy a fixed and/or interest charge from the date of payment. Some banks may reject these transactions outright, meaning You will not be able to fund
Your Account with a debit card from those banks. It is Your responsibility to inform yourself regarding how Your financial institution handles such transactions.
- Are not using a virtual currency, cryptocurrency, or any anonymized payment method.
We are not required to examine Your authority to use a payment source or method and are entitled to assume You have authority. We may require You to provide additional
information, provide copies of documents, or appear in person at a designated claim center. We do not guarantee that a deposit will be processed and made available in any
specific period of time. We do not guarantee that a deposit will be free from error. We reserve the right to deny any deposit at any time and without notice. We are not liable
for any damages or losses resulting from any delay, denial, and/or error in processing a deposit.
- Digi Cash
By using Digi Cash as a payment or wallet funding method, You acknowledge the following: Digi Cash cannot be reloaded with funds, reused, replaced, or exchanged for cash. Digi
Cash is a bearer instrument unless and until a deposit is made into a fully verified NCEL account. Digi Cash can only be used for purchases and play at nclottery.com or the
official NC Lottery mobile app. Digi Cash codes expire 180 days after the date of the purchase. Digi Cash does not qualify for any deposit-based offers, except for First Time
Deposit offers.
- Third-Party Transaction Fees and Penalties
You agree to abide by all applicable terms and conditions required by Your financial institution or payment processor. You are solely responsible for any transaction fees or
penalties of any kind imposed by any financial institution, payment processor, or other third party associated with processing Your transaction. You are required to reimburse Us
for any losses We suffer as a result of any transaction fees or penalties of any kind associated with Your transaction. You hereby authorize Us to hold and collect any amount
owed to Us as a result of any such fees or penalties from Your deposits or winnings up to the maximum allowable under state and federal law. We reserve the right to pursue any
other means to recover such losses.
- No Withdrawal or Transfer of Deposits
Unless required by law, funds You deposit into Your NCEL Account cannot be withdrawn, returned, charged back, re-credited, and/or transferred to another Account. It is Your
responsibility to refrain from depositing more than the amount You intend to use. You agree that You will not attempt to deny, reverse, charge-back, re-credit, block, and/or
otherwise attempt to invalidate, recover, or deny Us receipt of a deposit. You hereby authorize Us to hold and collect any amount owed to Us as a result of any such fees or
penalties from Your deposits or winnings. We reserve the right to pursue any other means to recover such losses.
- Minimum and Maximum Deposits
We reserve the right to set or change a minimum required and/or maximum allowed deposit amount at any time and without notice. We are not liable for any damages or losses
resulting from setting or changing any minimum and/or maximum deposit amount.
- PROMOTIONAL OFFERS
- General Conditions
Various promotional offers may be made available from time to time. These offers are subject to and governed by additional rules, terms, and conditions specific to the
promotion. By accepting a promotional offer, You agree to all such additional rules, terms, and conditions. Some promotional offers may require You to enter a promotion code or
make a minimum purchase/deposit. Unless expressly stated otherwise, promotional offers expire within twenty-four (24) hours after being issued, have no cash value, and cannot be
exchanged for money and/or credit of any kind. Promotional offers are discretionary, and You have no right to receive or redeem any specific offer. Promotional offers may be
canceled at any time and without notice. We may modify, suspend, or terminate any promotional offer, including already-issued offers, at any time without notice or liability. If
there is a discrepancy between information in Your Account and notifications You receive of an offer, the information in Your NCEL Account shall prevail. We are not liable for
any damages or losses resulting from any delay, error, or failure to make or accept any promotional offer.
- Free Games
We may offer “Free Games” for meeting certain criteria, such as depositing a minimum amount, playing a minimum number of games, or playing on certain dates or times. Unless
expressly stated otherwise, Free Game offers expire within twenty-four (24) hours after being issued. Additionally, any Free Game must be played within twenty-four (24) hours of
being awarded, or it will expire. Free Game offers are limited to one game, which cannot be changed by the Player. The denomination of each Free Game cannot be changed by the
Player. Playing Free Games may result in winning a prize, but Free Games themselves have no cash value, cannot be exchanged, and cannot be replaced if they expire. NCEL reserves
the right to update such offers without notice.
- Bonus Money
We may offer “Bonus Money” as a fixed amount or percentage of play based on meeting an NCEL-specified requirement, such as making a specific deposit or signing in. Refer to
specific “Bonus Money” offers for requirements. Bonus money, given as a percentage match on top of a deposit (or by any other means of measurement), cannot exceed $200.00.
Generally, Bonus Money has no cash value, cannot be exchanged, cannot be cashed out, and cannot be replaced if it expires. Unless expressly stated otherwise, Bonus Money offers
expire twenty-four (24) hours after being issued.
- Lottery Offers
Players may receive a Discount Offer, Credit Offer, Free Lottery Game Offer, or Free Game Bonus for making a Lottery Purchase.
The specific requirements to qualify for receiving Lottery Offers are communicated per campaign and may require Players to purchase a certain number of tickets, buy a specific
number of draws, reach a total minimum purchase, and on tickets that include subscriptions or add-ons such as Megaplier or Power Play. Lottery Offers can be on a single game or
on the whole shopping cart.
- Upon qualifying for a Discount Offer, the ticket is immediately discounted.
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Upon qualifying for a Credit Offer, the credit will go directly to a Player’s Balance, but cannot be cashed out. This bonus cannot be cashed out, as only winnings can be
cashed out.
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Upon qualifying for a Free Lottery Game Offer, Players will be able to change their numbers but not any other conditions of the Free Game, such as the
number of draws or the number of plays.
- Upon qualifying for a Free Game Bonus, all Free Game Bonus Terms and Conditions Apply.
- Promo Codes
Some Players might receive a Promo Code, which will entitle them to Discounts, Free Games, or Bonus Money upon taking a specific action, such as creating a NCEL Account, making
a deposit, or purchasing Lottery games. Promo Codes are limited and can expire at any time. Each Promo code has its own terms and conditions, to be managed at the NCEL’s
discretion.
- Multiple Offers
Pending offers available for You to claim will be listed in Your NCEL Account, along with corresponding requirements. You can only claim one promotional offer at a time unless
otherwise stated. All valid online Bonus Money and Free Games offers will be available to claim in the order they are received. If You are unable to do so from within Your NCEL
Account, You may contact the NCEL Account Support Center to change the order of the offers in Your NCEL Account by calling 1-866-934-0289.
- GEOLOCATION
- Location Requirement
You must be physically located in the State of North Carolina to deposit funds into Your Account or purchase a lottery game play through the Services. Any deposit of funds,
purchase of a game play, or attempt to deposit funds or purchase a game play through the Services while physically located outside of the State of North Carolina is strictly
prohibited and may violate state or federal law. You understand and agree that any game play purchased while physically located outside of the State of North Carolina is void
and that You waive any right to claim a prize or any portion of a prize associated with such game play. If it is determined that You made a deposit or purchased a lottery game
play through the Services while located outside of the State of North Carolina, We reserve the right to deem Your deposit invalid, purchase invalid, refuse to award a prize,
reclaim a prize that has been awarded, terminate Your NCEL Account, and refer the matter to law enforcement where applicable. The NCEL will have no liability for any such
invalid deposit, invalid purchase, failure to award a prize, or termination of an NCEL Account.
- Geolocation Technology
We use a variety of geolocation technologies and methods to verify Your location. Any use of Virtual Private Networks (VPNs), proxies, software, or other methods intended to
provide a false location is prohibited and may violate state or federal law. We do not guarantee that Our geolocation technology will verify the location of every person
physically located within the State of North Carolina. If We are unable to verify that You are physically located within the State of North Carolina, Your access will be
blocked, and You are prohibited from making deposits or purchasing any lottery game play through the Services. We are not liable for any damages or losses resulting from Your
inability to access or make a purchase on the Services.
- Standard Location Check
By registering for and using a NCEL Account or the Services, You consent to have Your location verified by Our standard geolocation check. Our standard location check is
automatically activated anytime You attempt to sign into Your NCEL Account and use the Services. Your location will not be checked after You leave the Services.
- Location Privacy
Your privacy is extremely important to Us. Information relating to Your location and/or the location of Your mobile device may be shared with Our contractors, sub-contractors,
affiliates, and other third parties for a variety of reasons, including but not limited to: (1) providing the product, service, or transaction You requested, (2) legal purposes,
and (3) marketing purposes. Due to the NCEL’s prize validation requirements, a record confirming Your location may be retained for at least twelve (12) months.
- Carrier Compatibility
Mobile location service is available on North America’s Tier 1 carriers (AT&T, T-Mobile, Sprint, and Verizon) and a few Tier 2 carriers (US Cellular, Boost, MetroPCS, and
Virgin Mobile). Other network carriers will be added as they become available.
- PURCHASING GAME PLAYS
- Purchases
Initiating any purchase through the Services constitutes Your consent to deduct the cost of that purchase and/or authorization of any automatic renewals, without additional
consent, from Your NCEL Account. Purchases will first be deducted from Bonus Money, then the deposited funds in Your NCEL Account. If no Bonus Money or deposited funds exist,
purchases will be deducted from prizes in Your NCEL Account. We do not guarantee the timeliness of any purchase and reserve the right to refuse any attempted purchase for any
reason. For Draw-Based Games only, if the Online Play Purchase is accepted by the Online Play system, the player will receive a purchase receipt email from the system. You
understand and agree that We are not liable for any damages or losses resulting from any delay in or denial of processing a purchase.
- All Sales Are Final
You are solely responsible for ensuring that You have selected the correct lottery game and all options relating to that game, including, but not limited to, game play, number
of game plays, price of the game play(s), numbers played on a play or plays, and/or applicable draw date(s). All sales are final, and purchases made in error will not be
refunded. We are not liable for any damages or losses resulting from any error You make in selecting Your purchase.
We reserve the right to limit certain types of purchases to specific payment methods; for example, a debit card may be the only acceptable payment method for auto-renewal
purchases. We are not liable for any damages or losses resulting from any purchase limitations or game termination.
- Disconnections
The outcome for Your Instant Game is predetermined and set at the time of sale. Your outcome will not be affected by a disconnection from the system. If a disconnection occurs
after purchase, the outcome will appear in Your Account history.
- Games Offered
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We do not guarantee that any specific NCEL game will be offered through the Services. We may limit purchases of any game, game play, and/or wager on a particolar set of
numbers at any time and without notice. We may terminate a game at any time and without notice. We are not liable for any damages or losses resulting from any purchase
limitations or game termination.
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Additionally, We reserve the absolute right to take any action We deem appropriate or desirable to continue, replace, or discontinue any Digital Instant Game at any time in
Our discretion. Under certain circumstances, We may notify You of a pending unfinished Game. A Game is considered complete when its outcome status indicates whether a prize
has been won.
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Information specific to each Game is provided on the Lottery Website and Mobile App. This information includes a general description of the Game, wager options, odds, prize
structure, Game play instructions, and method of determining outcomes of play.
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You have the option to either “Play Now” or “Demo.” By choosing “Play Now,” You elect to purchase the Game, and the purchase value will be deducted from Your Account. Once
confirmed, Game purchases cannot be voided or cancelled. All sales are final. If You choose “Demo,” You acknowledge that You are playing a trial version of the Game; You are
not purchasing a play, and You will not be awarded a cash or other prize even though the Game results may reveal a prize.
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Under no circumstances will We or any of Our vendors have any liability or responsibility whatsoever with respect to shares or plays produced, programmed, communicated,
rendered, displayed, or issued in error, including as a result of any programming or communication error, and/or not in compliance with these Terms. Without limiting the
generality of the foregoing, no prize shall be paid arising from claimed shares or plays produced, programmed, communicated, rendered, displayed, or issued in error, or that
are counterfeit, altered, fraudulent, incapable of validation or authentication or the result of any security breach, including circumvention of applicable security
safeguards.
- Auto-Renewal
Auto-Renewal is an optional service allowing a purchase to be made on an automatically recurring basis. By purchasing an auto-renewal, You consent to deduct the cost of that
purchase from Your NCEL Account using the designated payment method on a regular, recurring basis unless You cancel within the required timeframe. The initial purchase may
include the purchase period length plus an additional grace period of time. Auto-Renewals must be purchased using a debit card as the payment method. You will be able to manage
each Auto-Renewal by signing in to Your NCEL Account and accessing Your auto-renewals from the “My Account” menu. You will be responsible for ensuring that You are successfully
geolocated to the State of North Carolina as frequently as required by the NCEL and that Your payment method is valid. We are not liable for any damages or losses resulting from
any auto-renewal that may be placed on hold or canceled due to failure to geolocate, payment failure, or inaction in response to notices regarding Your auto-renewal. Any
applicable bonuses or Lucke-Rewards points will be awarded for the initial purchase at the time of purchase, and for each recurring purchase at the time of payment.
- Game Disputes
All game plays, transactions, and claims are subject to the North Carolina State Lottery Act, NCEL rules, regulations, policies, procedures, state and federal law, and any
prospective changes thereto. Printouts, photographs, screenshots, and other images are not, and will not, be accepted as evidence of a game-play purchase or outcome. The only
evidence of a game play purchase or outcome is the data contained in Our system that passes all security tests, including, but not limited to, verification against third-party
systems and transaction history. In questions involving game-play validation, the NCEL’s determination is final. In cases of dispute for any reason, the NCEL may, at its sole
discretion, replace the disputed game play with another game play of equal value or refund the retail price. The NCEL’s decision to replace or refund a game play is the
purchaser’s exclusive remedy.
- CLAIMING PRIZES
- Claims in General
Subject to these terms and all applicable state and federal law, prizes won through the Services may be claimed as follows:
- prizes of less than $600 are automatically deposited into Your Account;
- prizes of $600 up to and including $99,999 must be claimed online; and
- prizes of $100,000 or more must be claimed in person at NCEL Headquarters, but You will be directed to start Your claim online.
Before payment of any prize, We may require You to provide additional information, provide copies of documents, or appear in person at a designated claim center. We may change
available methods for claiming a prize at any time and without notice. If We suspect any unlawful conduct or violation of these terms, We may withhold payment of a prize pending
completion of an investigation. You agree to cooperate with Us in any investigation. We do not guarantee payment of a prize within any specific period of time. We are not liable
for any damages or losses resulting from any delay in payment of a prize.
- Online Claim Form
You will be required to complete an online claim form to claim a prize of $600 and higher. By checking the boxes on this form, You represent and warrant that: (i) You are the
registered user of the NCEL Account; (ii) Your NCEL Account information is accurate; and (iii) You accept Our claim policy. In addition, You have read, understand, and certify
the following:
- The Federal Privacy Act (Public Law 93-579), 5 U.S.C. § 552a requires that this notice be provided when personal information is collected from individuals.
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The Player information requested on this form will be used to validate and process Your claim in accordance with the North Carolina State Lottery Act and the regulations
adopted thereunder (N.C.G.S. §§18C-120(b)(1) and 18C-132(l)). The NCEL requires a player’s social security or tax identification number for tax withholding and reporting
purposes, pursuant to 42 U.S.C. § 405(c)(2)(C)(i), 26 U.S.C. § 3402(q), 26 U.S.C. § 6041, 26 C.F.R. 31.3042(q)-1(e), and the regulations enacted thereunder.
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Information is collected to validate and process a claim and for promotional, investigative, and administrative purposes. By submitting this claim, You consent and agree to
such use, and waive claims whether known now or in the future related thereto. The NCEL is subject to N.C.G.S. §18C-113(d). Once a prize has been validated, the following
facts are public information and may be subject to disclosure: (i) name, (ii) city and state of residence, (iii) game played, (iv) amount won, and (v) date won. For purposes
of this subsection, amount won means the nominal prize amount, the cash payment if different from the nominal prize amount, and the cash payment after taxes are withheld.
The NCEL will not disclose any other personal or identifying information without Your permission unless legally mandated to do so.
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You understand that NCEL, its retailers and advertising agencies, and the news media may use Your name, likeness, and statements for reproduction as it relates to winner
awareness for purposes of advertising, promotion, display, or exhibition. Further, You understand that You may be asked to participate in interviews with NCEL public
relations personnel.
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Under penalty of perjury, You certify that the taxpayer identification number shown on this form correctly identifies the recipient of this payment, You are a U.S. citizen
or legal U.S. resident, and You are not subject to backup withholding (if applicable). The Internal Revenue Service does not require Your consent to any provision of this
document other than the certifications required to avoid backup withholding.
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You understand that the NCEL, pursuant to the North Carolina State Lottery Act, will send Your personal and prize information to the NC Department of Health and Human
Services for its administrative use.
- Foreign Account Tax Compliance Act (FATCA)
FATCA requires US taxpayers to report certain foreign financial accounts and offshore assets. It also requires certain foreign financial institutions to report all US account
holders who are specified US persons. To learn if You own foreign financial assets subject to the FATCA or if You qualify for an exemption from the FATCA, please refer to the
IRS website at www.irs.gov. Withholding is the cost of not reporting.
- Claiming in Person
If You are required to claim a prize in person at lottery headquarters, You will be required to provide Us with a valid government-issued picture identification and proof of
Your Social Security number. We may deposit a prize won through the Services into Your Account even if the prize was claimed in person. A player who registered using driver’s
license verification may still be required to provide a full Social Security Number or additional documentation when claiming prizes. To verify You are presenting acceptable
identification, please call 1-866-934-0289.
- Tax Obligations
A lottery prize is considered income and a taxable event when claimed or received. We report all prizes $600 and above to the IRS and the North Carolina Department of Revenue. A
Form W-2G is generated for all prizes $600 and above and made available to You through Your NCEL Account. We are required to withhold the minimum standard state tax from all
prizes of $600-$5,000. We are required to withhold the minimum standard state and federal tax from all prizes over $5,000. These withholdings are required minimum standard tax
withholdings and may not fulfill Your full tax liability associated with the prize. It is Your responsibility to immediately inform Us if You believe there is an error in
reporting or withholding. You are solely responsible for properly reporting and paying Your applicable local, state, and federal taxes. We are not liable for any damages or
losses resulting from Your failure to properly report or pay any local, state, or federal taxes.
- State Debt Check
Before paying any prize of $600 or more, state law requires Us to check for certain debts as recorded by the NC Department of Revenue. If any such debts exist, We are required
to offset Your prize by the amount of the debt. If You believe that prize money was withheld for a debt that has already been paid, it is Your responsibility to contact the
agency reporting the debt and seek reimbursement. We are not liable for any damages or losses resulting from any offset from a prize for payment of a debt. NCEL may also offset
any amounts owed to NCEL or its vendors under these Terms or any other obligation.
- Claim Errors
A lottery claim may not be premised on human or electronic error in the communication, display, or transmission of data, regardless of how that data is recorded, displayed, or
transmitted. A claim may not be premised on any intentional human, electronic, or other form of communication or transmission that was not authorized by the NCEL. We are not
liable for any damages or losses resulting from any erroneous or unauthorized communication, display, or transmission of data.
- Failure to Claim a Prize
Prizes shall be claimed no later than the end of the NCEL’s business day (local standard time), as posted by the NCEL, on the one hundred eightieth (180th) calendar day after
the drawing date of the individual Online Play Game. If the 180th calendar day falls on a day on which the NCEL is not open for business, the ticket must be claimed by the end
of the NCEL’s next business day.
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WITHDRAWING PRIZES
- Prize Withdrawals Only
You may withdraw prizes in Your NCEL Account. You may not withdraw deposits that You have made into Your NCEL Account unless required by law. You may not withdraw any gifts that
have been deposited into Your NCEL Account. It is Your sole responsibility not to deposit more than You intend to use.
- Withdraw Methods
Prizes may be withdrawn by bank transfer, bank draft, or other method We approve. You may initiate a withdrawal online through Your NCEL Account or by calling 1-866-934-0289. By
initiating a withdrawal, You consent to Our: deducting the withdrawal amount from Your NCEL Account; retaining any amount owed to Us under these terms; and sharing Your personal
information with any third parties We use to process Your request. We are not required to use any specific method, bank, or payment processor that You identify. We do not
guarantee that withdrawals will be processed in any specific period of time. We are not liable for any damages or losses resulting from a delay in processing a withdrawal.
- Additional Documentation
Before processing a withdrawal, We may require You to provide additional information, provide copies of documents, or appear in person at a designated claim center. You may also
be required to complete additional claim forms and/or certify documentation detailing Your deposits, withdrawals, and other Account transactions.
- Investigative Holds
You understand and agree that We may hold any withdrawal if We suspect that You may be engaging in or have engaged in fraudulent, collusive, unlawful, or improper activity
pending completion of an investigation. You agree to cooperate with Us in any investigation into such activity. You understand and agree that Your refusal to cooperate with an
investigation may lead to a hold being placed on Your withdrawal. We are not liable for any damages or losses resulting from any delay or denial of a withdrawal resulting from
an investigation.
- Privacy & Security
We take Your privacy seriously and will diligently endeavor to keep Your personal information confidential. We will only share personal information about You with others: in
accordance with these terms and Our Privacy Policy, to perform a transaction You have requested; if We have Your consent, if We need to protect Our rights or property; or if
authorized or required to do so by law. You expressly consent to Our collection, use, and sharing of Your data (including location data and history, transaction data, and device
identifiers) with vendors, law enforcement, regulators, and for aggregated analytics, marketing, or research purposes, to the maximum extent permitted by law. Security measures
have been integrated into the design, implementation, and day-to-day operations of the Services as part of Our continuing commitment to the security of electronic content. We do
not, however, guarantee that any communication or information will be secure or free from unauthorized access by third parties. Your use of the Services is at Your own risk. We
are not liable for any damages or losses resulting from a security breach except as required by law. A copy of Our Privacy Policy is available on the Services and by
clicking here.
- Communications from Us
We may use Your NCEL Account information to contact You by direct mail, email, text message, and/or telephone regarding the use of Your NCEL Account and transactions. You may also
opt in to receive promotional material and newsletters. You may unsubscribe from these services by following the instructions contained in the emails or text messages, or by
updating Your Preferences in Your Account.
- Disruptions
Access to the Services or Your Account may be unavailable, delayed, limited, or slowed by various disruptions. We do not guarantee that the Services or Your Account will be
uninterrupted, free from delay, or continuously available. We are not liable for any damages or losses resulting from any disruption, delay, or unavailability of the Services or
Your Account. NCEL shall not be liable for any failure or delay caused by events beyond its reasonable control, including but not limited to acts of God, cyber-attacks,
distributed denial of service (“DDoS”) attacks, regulatory changes, pandemics, or supplier failures.
- Disclaimer of Warranties
The Services and Your Account are offered on an “as is” basis. We make no warranties of any kind, implied or express, including, but not limited to, warranties of title,
merchantability, fitness for a particular purpose, or non-infringement. Use of the internet carries inherent risks and dangers. We do not guarantee that the Services or Your
Account are free from these inherent dangers, including, but not limited to, viruses, spyware, malware, or other invasive, malicious, or damaging software, code, or applications
of any kind. Nor do We guarantee that use of the Services or Your Account will not cause damage or loss of any kind. We are not liable for any damages or losses of any kind
resulting from Your use of the Services or Your Account, or for any actions by third parties.
- Unauthorized Use
We are not liable for any damages or losses resulting from a third party’s unlawful or unauthorized use of Your NCEL Account. We are not liable for any damages or losses resulting
from a third party’s unlawful or unauthorized use of any payment source or method, including, but not limited to, credit and debit cards, regardless of whether the payment method
is under investigation or whether any card has been reported stolen. It is Your responsibility to keep Your username, password, and other Account information confidential. If Your
username and password have been entered correctly, We are entitled to assume that You are the person using Your NCEL Account, without a further duty for the NCEL to investigate
the identity of the person using Your account or a further duty to prevent unauthorized use of Your account. You are responsible for any charges, costs, expenses, damages,
liabilities, and losses of any kind that You, We, or any third party may incur as a result of Your failure to keep Your NCEL Account information confidential. It is Your
responsibility to immediately notify Us if You suspect or discover that Your NCEL Account and/or Your bank/debit account used for depositing funds has been compromised. You agree
to cooperate with any investigation into unauthorized access of Your NCEL Account.
- Limitation of Liability
We are not liable for any printing or computer error; any omission, interruption, irregularity, deletion, defect, or delay in the Services, or Your NCEL Account; any theft,
destruction, unauthorized access, or alteration of any network, equipment, computer, data, information, or property; any hardware or software malfunctions of any kind; any
inaccurate transmission of content due to technical problems or traffic congestion on the internet, at any website, or any combination thereof. Under no circumstances are We
liable for any direct, indirect, incidental, special, or consequential damages arising out of Your use of the Services, its content, or Your NCEL Account, even if We have been
advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, and, therefore, such exclusions may
not apply.
- Indemnification
You agree to indemnify, hold harmless, and defend Us and Our Commissioners, officers, directors, employees, agents, partners, shareholders, and licensees, and the State of North
Carolina, from and against all claims, actions, liabilities, losses, expenses, damages, and costs of any kind, including, attorney fees, resulting from or relating to Your lawful
or unlawful use of the Services, or Your NCEL Account; breach of these terms; inability to access the Services, or Your NCEL Account; failure to report or reliance on any error or
omission on the Services or Your NCEL Account; or propagation or contraction of any computer virus in connection with Your use of the Services or Your NCEL Account.
- Non-Waiver
We are not obligated to take any action or pursue any remedy authorized by these terms. Refraining from taking any authorized action or pursuing any remedy does not constitute a
waiver of any rights or remedies and does not preclude Us from taking any such action or pursuing such remedy in the future.
- Severability
If any provision of these terms is deemed unlawful or unenforceable for any reason, that provision will be severed from these terms, and the remaining provisions remain in full
force.
- Governing Law
All transactions and claims covered by these terms are subject to the laws of the State of North Carolina, the North Carolina State Lottery Act, the rules, regulations, policies,
and procedures of the NCEL, and any subsequent changes. You understand and agree that any dispute arising out of Your use of the Services or Your Account is governed by the laws
of North Carolina. You further understand and agree that federal and state courts within North Carolina have exclusive jurisdiction over any claims arising out of Your use of the
Services or Your NCEL Account.
- Comments & Questions
We are always seeking to improve and welcome Your feedback. Please visit Us at the North Carolina Lottery Support Center to submit comments or suggestions. If You have any
questions about the Services or the above terms, please contact Us using the North Carolina Lottery Support Center form, chat, or call 1-866-934-0289.