NORTH CAROLINA EDUCATION LOTTERY PLAYER'S CLUB AND LUCKE-REWARDS® TERMS AND CONDITIONS

BY USING THIS WEB SITE, YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS GOVERNING THE NORTH CAROLINA EDUCATION LOTTERY (NCEL) PLAYER'S CLUB AND LUCKE-REWARDS®.
Terms

The NCEL Player's Club offers various information, activities, promotions and services related to the NCEL. Player's Club members are automatically enrolled in the NCEL Lucke-Rewards® program which offers members an opportunity to collect points ("Points") by submitting North Carolina Scratch-Off and Draw Game Tickets via code entries on the Lucke-Rewards® site. Members may use their Points to participate in drawings and other promotional offers as provided by the NCEL. Player's Club, Lucke-Rewards® and any activities associated with Player's Club and Lucke-Rewards®, are void where prohibited by law. Participation is open to persons who are at least eighteen (18) years of age or older. The Player's Club/Lucke-Rewards® program is provided to individuals only. Corporations, associations or any groups may not participate in the Player's Club/Lucke-Rewards® program. Employees of the NCEL and NCEL vendors are prohibited from participating in any Player's Club and/or Lucke-Rewards® promotions and offerings.

Participants in the Player's Club and Lucke-Rewards® are subject at all times to these Terms and Conditions ("Terms and Conditions"), the Privacy Policy, NCEL Rules, Regulations, Policies, Directives and Procedures, and the North Carolina State Lottery Act. Your participation in the Player's Club and Lucke-Rewards® is conditioned upon your acceptance, without modifications, of these Terms and Conditions and your certification that you meet the eligibility requirements set forth in these Terms and Conditions.

In order to participate in this program, you must first register with the Player's Club on the NCEL website and expressly accept these Terms and Conditions. The NCEL may update or revise these Terms and Conditions at any time without notice. Any modifications posted on the NCEL and/or Player's Club/Lucke-Rewards® websites will be effective immediately. You are responsible for reviewing the Terms and Conditions periodically for any such modifications. Your continued participation in the Player's Club and/or Lucke-Rewards® means that you accept all such updates or revisions. If you do not agree to the Terms and Conditions, your only remedy is to cease participating in the Player's Club and/or Lucke-Rewards® and to cancel any account or service for which you have registered.

The Terms and Conditions, and any posted rules or instructions regarding a particular game, activity and/or promotion, constitute the entire agreement between you and the NCEL, regarding your rights and obligations in your participation in the Player's Club and/or Lucke-Rewards®. If there is any conflict between the Terms and Conditions and any other rules or instructions posted on the NCEL and/or Player's Club/Lucke-Rewards® websites, the NCEL shall resolve the conflict at its sole discretion. If you have any questions about the Terms and Conditions, please contact us by sending an email via the ONLINE SUPPORT form.

When you complete the Account Registration process, you create a Player's Club/Lucke-Rewards® Account and become a Member of the Player's Club/Lucke-Rewards®. Your registered account allows you to participate in certain services and activities provided through the Player's Club/Lucke-Rewards®. To create an Account, you must complete the required registration fields and submit a legitimate, working email address that is registered in your name and a password. You must also confirm your account by completing the confirmation process as required via our follow-up email.

You may utilize no more than one single active account. Utilizing more than one (1) active account may subject you to disqualification in any NCEL promotions associated with the NCEL and/or Player's Club/Lucke-Rewards® sites. The NCEL reserves the right, without warning, to terminate membership(s) of any individual who purposely establishes more than one single active account utilized in Lucke-Rewards® program participation. An account will be deemed inactive if there has not been any activity associated with such account for the past ninety (90) days.

You are solely responsible for all activity on your account and for the security of your computer system. You are also responsible for ensuring that the contact information that you provided for your account is current and valid. Failure to keep such information updated may result in forfeiture of prizes.

The Player's Club/Lucke-Rewards® is provided to individuals only. All questions or dispute regarding eligibility for any Player's Club/Lucke-Rewards® activities and/or promotions, or your compliance with these Terms and Conditions will be resolved by the NCEL in its sole discretion. By participating in the Player's Club/Lucke-Rewards®, you acknowledge and accept that that the NCEL may send you emails that include information that the NCEL believes you may be interested in as a Player's Club/Lucke-Rewards® member. To discontinue receiving such email, you must opt out by canceling your Player's Club/Lucke-Rewards® membership; however, you will no longer have access to that area of the NCEL website and any Points accrued to date are forfeited.

You are responsible for the payment of any and all applicable taxes which may result from your participation in any Player's Club/Lucke-Rewards® activities and/or promotions.

The NCEL is not responsible for information that you choose to communicate to other users on the NCEL and/or Player's Club/Lucke-Rewards® websites, or for the actions of other participants. Once you post or send any content to the NCEL and/or Player's Club/Lucke-Rewards® websites, you expressly grant the NCEL the complete and irrevocable right to quote, re-post, use, reproduce, modify, distribute, transmit, broadcast, and otherwise communicate, and publicly display and perform the content in any form, anywhere, with or without attribution to your identity, and without any notice or compensation to you of any kind. Please note that all of the information collected on this website may be public record and may be subject to inspection and copying by members of the public, unless an exemption or other protection in the law exists.

Some of the content available on the NCEL and/or Player's Club/Lucke-Rewards® websites is owned by the NCEL or other third parties, and is protected by copyrights, trademarks, and other intellectual property rights. The NCEL and/or Player's Club/Lucke-Rewards® websites may include hyperlinks to web sites operated by parties other than the NCEL. Those sites may collect data or solicit personal information from you. The NCEL does not control such web sites, and is not responsible for their content, privacy policies, or for the collection, use or disclosure of any information those sites may collect.

YOU EXPRESSLY AGREE THAT THE USE OF THE NCEL AND/OR PLAYER'S CLUB/LUCKE-REWARDS® WEBSITES AND THE INTERNET IS AT YOUR OWN RISK. THE NCEL AND PLAYER'S CLUB/LUCKE-REWARDS® WEBSITES AND THE NCEL'S PRODUCTS AND SERVICES, THIRD-PARTY PRODUCTS AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS FOR YOUR USE, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. THE NCEL PROVIDES THE NCEL AND/OR PLAYER'S CLUB/LUCKE-REWARDS® WEBSITES AT NO CHARGE TO MEMBERS AND DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO ACCESS OR USE THE WEBSITE AT TIMES OR LOCATIONS OF YOUR CHOOSING, OR THAT THE NCEL WILL HAVE ADEQUATE CAPACITY FOR THE WEBSITES AS A WHOLE OR IN ANY SPECIFIC GEOGRAPHICAL AREA. YOU ACKNOWLEDGE AND AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH THE NCEL IS TO STOP USING THE NCEL AND/OR PLAYER'S CLUB/LUCKE-REWARDS® WEBSITES AND/OR PARTICIPATING IN THE PLAYER'S CLUB/LUCKE-REWARDS®, AND TO CANCEL YOUR ACCOUNT.

YOU ACKNOWLEDGE AND AGREE THAT THE NCEL AND THE STATE OF NORTH CAROLINA ARE NOT LIABLE FOR ANY ACT OR FAILURE TO ACT BY IT OR ANY OTHER PERSON REGARDING CONDUCT, COMMUNICATION OR CONTENT ON THE NCEL AND/OR PLAYER'S CLUB/LUCKE-REWARDS® WEBSITES. IN NO CASE SHALL THE NCEL AND THE STATE OF NORTH CAROLINA BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE NCEL AND/OR PLAYER'S CLUB/LUCKE-REWARDS® WEBSITES AND/OR PARTICIPATION IN THE PLAYER'S CLUB/LUCKE-REWARDS®, THE USE OF THE INTERNET OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE MEMBERSHIP WITH THE PLAYER'S CLUB/LUCKE-REWARDS®. THE NCEL DOES NOT ENDORSE, WARRANT OR GUARANTEE ANY THIRD PARTY PRODUCT OR SERVICE OFFERED THROUGH THE WEBSITE AND WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THE THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

You agree to defend, indemnify and hold harmless the NCEL, the State of North Carolina, their Executive Directors, Commissioners, officers, employees, vendors and agents from all liabilities, claims and expenses, including attorneys' fees, that arise from a breach of these Terms and Conditions for which you are responsible or in connection with your transmission of any content on the NCEL and/or Player's Club/Lucke-Rewards® websites. The NCEL reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. The laws of the State of North Carolina govern these Terms and Conditions and your membership in the Player's Club/Lucke-Rewards®.

Lucke-Rewards®

The NCEL reserves the right to change the Lucke-Rewards® program at any time and in any format or to terminate the program with prior notice to its members. The Lucke-Rewards® program is operated by an independent third party vendor, under Contract with the NCEL. Members are limited to entering a total of seventy five (75) tickets per day, which include game tickets for any second-chance drawing promotions. Members earn Points for entering NCEL Scratch-Off and/or Draw game tickets/plays through the Player's Club/Lucke-Rewards® website or be awarded points automatically with eligible Online Play Purchases.

Points have no monetary or property value nor directly associated with the face value of tickets/plays entered. Point value will be revealed upon the successful submission of each eligible ticket/play. Each eligible ticket/play has a point value based upon a range of values assigned by the NCEL. Points are not transferable for any reasons, including upon death of a Member or in domestic dispute matter. Point balances from more than one account will not be combined.

The NCEL reserves the right to invalidate Points and/or entries into any drawings if it determines that such Points were obtained fraudulently or improperly and/or from tickets/plays deemed lost or stolen or not sold pursuant to the North Carolina State Lottery Act or any NCEL rules and regulations. The NCEL also reserves the right to suspend and/or terminate any Player's Club/Lucke-Rewards® account if the NCEL suspects that a Member has engaged in any misrepresentation or fraudulent activities, or failed to comply with these Terms and Conditions or any rules associated with the Player's Club/Lucke-Rewards® program. If a Member's account has been terminated, the Member forfeits any Points accrued to date.

The NCEL reserves the right to modify the drawings available for participation in, as well as their corresponding Point values, at any time for any reason. Point redemptions for drawings are final and the Points will be deducted immediately from Member's account. The odds of a Member being selected to win a prize in each drawing depend upon the number of entries (received through Points) from all Members. Drawing entries are eligible for one drawing only, unless otherwise specified in the specific drawing. A Member may win no more than one prize in any drawing. Points used for drawing entries may not be canceled or return.

The NCEL or its designee shall attempt to contact each drawing winner via the telephone, email address and/or address provided by the Member via his/her account. The Member forfeits any prize if the NCEL or its designee is unable to contact the winner, or the winner fails to claim within the specified period as determined by the NCEL. In cases of forfeiture, the NCEL shall replace the winner with an alternate, and the person who was previously selected as a winner is no longer entitled to the prize.

*Most recent update effective August 7, 2017.

Lucke-Rewards Rules

  1. General Provisions
    1. The North Carolina Education Lottery (NCEL) and its designated Lucke-Rewards® program provider(s) will operate the Lucke-Rewards® program under the provisions provided in this document.
    2. The Lucke-Rewards® Rules are comprised of (1) the North Carolina State Lottery Act; (2) NCEL Rules and Regulations; (3) North Carolina Education Lottery Player's Club and Lucke-Rewards® Terms and Conditions; and (4) the Lucke-Rewards® Rules. Each numbered item cited above shall have equal weight unless there is an inconsistency between or among the documents, in which case the document listed first shall be controlling.
    3. By submitting a Lucke-Rewards® entry, an entrant is bound by the Lucke-Rewards® Rules.
    4. The NCEL may use, without limitation, an entrant's name, City, State of Residence, likeness, and/or voice in any promotions, research, marketing, publications, or other advertising media including, but not limited to, NCEL websites without compensation or additional release.
    5. The NCEL reserves the right to use the names, addresses, and telephone numbers of all entrants for research and marketing purposes.
    6. These rules may be amended at the NCEL's discretion.
    7. Lucke-Rewards® and/or any parts thereof, including the award of any prizes, is void where prohibited by laws outside the State of North Carolina.
  2. Eligibility
    1. An entrant must be at least eighteen (18) years old to participate and must utilize only one active Player's Club/Lucke-Rewards® account.
    2. The NCEL reserves the right to discontinue eligibility of any game(s).
    3. An eligible instant scratch-off entry is any ticket from any NCEL instant game that has not passed that game's posted Claim Deadline.
    4. An eligible draw game (such as Powerball®) entry is a valid ticket/play that includes a Lucke-Rewards® Entry Code printed on the ticket or Online Play draw game that receives an automatic point award. Winning and non-winning draw game tickets with the printed code are eligible. Draw game tickets printed without a Lucke-Rewards® Entry Code are not eligible. The Lucke-Rewards® Entry Code on a draw game ticket expires 180 days from the purchase date printed on the ticket.
    5. Canceled draw game tickets are not eligible for Lucke-Rewards® points. The entry process for games that can be canceled may have additional restrictions to prevent canceled tickets from being entered.
    6. If a player cashes a draw game ticket with Multi-Draws remaining, only the first exchange ticket will have a Lucke-Rewards® Entry Code.
    7. Depending upon the game, entries for Lucke-Rewards® points may also automatically receive entry into other programs, including special second-chance drawing promotions.
  3. Player Registration
    1. To access Lucke-Rewards®, a player must first register for a Player's Club account through www.nclottery.com (the Website).
    2. If a player already has a Player's Club account, he or she must not register again, as such Player's Club account will be utilized for Lucke-Rewards®. A player may be disqualified from winning any Lucke-Rewards® prize if the player attempts to utilize more than one active Player's Club/Lucke-Rewards® account.
    3. The NCEL and its Lucke-Rewards® program provider(s) assume no responsibility for incorrect information provided by a player on the registration form. After completing the registration, a player is responsible for updating account information as needed by logging in and going to his or her account page.
  4. Lucke-Rewards Points
    1. Players earn Lucke-Rewards® points for eligible tickets entered through the Website, Mobile App, or awarded automatically with an Online Play Purchase.
    2. Points are non-monetary numerical values assigned to eligible tickets that are added to a player's Lucke-Rewards® account in exchange for submitting the ticket information on the Website.
    3. A non-winning ticket has no cash value. The Lucke-Rewards® program is a reward or affinity program which provides points for each eligible entry.
    4. Point value will be revealed to the player on the Website upon successful submission of each valid ticket or by reviewing automatic points from Online Play Purchases in their Points History.
    5. Points are not transferable. Point balances from more than one (1) account will not be combined.
    6. Points shall be valid only for NCEL-approved activities associated with the Lucke-Rewards® program.
  5. Point Expiration
    1. The NCEL reserves the right to establish, change, or modify a points expiration rule at its own discretion at any time.
    2. The NCEL will attempt to notify players by email in advance of the expiration of a player's points. The NCEL will not be responsible for a failure to provide notice of the expiration of points.
    3. The NCEL reserves the right to restore expired points for convenient or necessary business purposes at its discretion.
  6. Entering Tickets
    1. Eligible tickets must be entered on the Website to receive points.
    2. Once signed in, a player submits a ticket according to the instructions on the Ticket Entry page of the Website. Required entry information from the ticket includes:
      1. Winning and Non-Winning Instant Scratch-Off Tickets:
        1. The Ticket Number, which is located on the back of each ticket below the barcode. The Ticket Number contains twelve (12) digits separated by dashes in the form XXX-XXXXXX-XXX.
        2. The Entry Number, located on the front of the ticket underneath the scratch-off covering. The Entry Number contains twelve (12) digits separated by a dash in the form XXXXXXXXX-XXXX.
      2. Draw Game Tickets:
        1. The Lucke-Rewards® Entry Code is located on the front of a printed ticket. Tickets without a printed Lucke-Rewards® Entry Code are ineligible. The Lucke-Rewards® Entry Code is made up of twenty-five (25) letters and numbers separated by dashes in the form XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.
        2. Once a ticket has been submitted, the entry and the associated Lucke-Rewards® points cannot be canceled.
        3. A player may only enter up to seventy-five (75) tickets per day.
        4. Under no condition will the NCEL accept mail-in or hand-delivered tickets. Tickets received via any method other than through the Website will be disqualified.
  7. Lucke-Rewards® Drawings
    1. A player may use some or all of his or her points for entry into prize drawings.
    2. Drawings may be introduced periodically. The Website will include a description of the prize to be drawn, anticipated entry and draw dates, and point cost for each drawing entry. Draw dates are subject to change or modification as determined necessary by the NCEL.
    3. The odds of a player being selected to win the prize in each drawing depend upon the number of entries purchased by points from all players.
    4. The point cost of a drawing entry will be shown on the page for each drawing and may vary by drawing.
    5. To use points to gain drawing entries, a player must select the drawing to enter on the Website or Mobile App, designate the quantity of entries, and submit the request.
    6. It is the player's responsibility to ensure that the appropriate drawing and quantity are selected.
    7. Once the entry request has been submitted, points will be deducted from the player's Lucke-Rewards® point balance.
    8. Drawing entries are eligible only for the drawing for which they were used. Unless specified otherwise on the drawing description, entries are eligible for one (1) drawing only.
    9. Unless otherwise specified on the Website or Mobile App, a player may win no more than one (1) prize in a Lucke-Rewards® drawing.
    10. Drawing entries cannot be canceled or returned for the point value of the entries.
    11. The NCEL shall attempt to contact each drawing winner, by email using the winner's registered email address, by telephone and/or by registered mail.
    12. The winner's name, City and State of Residence will be listed on the Website.
    13. A drawing winner assumes the risk of forfeiture and/or is subject to disqualification if:
      1. The player utilizes more than one active Player's Club/Lucke-Rewards® account.
      2. The NCEL is unable to contact the winner;
      3. Contact or attempted contact is not acknowledged in a timely manner as determined in the sole discretion of the NCEL;
      4. Any other deadline or requirement in these rules or other applicable rules or procedures is not met; or
      5. A deadline or requirement that may become necessary is not met, whether or not that requirement or deadline is contained in these rules.
    14. Winners are subject to mandatory State and/or Federal Taxes and other State withholdings.
    15. A decision to proceed to replace a winner with an alternate is within the sole discretion and judgment of the NCEL. Once the decision to proceed with an alternate is made, the person who was previously selected as a winner is no longer entitled to a prize.
  8. Miscellaneous
    1. The NCEL may credit a player's account in its sole discretion.
    2. The prize winner is responsible for all applicable taxes and other State withholdings.
    3. Players are solely responsible for maintaining and keeping account information current or accurate. The NCEL assumes no responsibility or liability whatsoever for technical or computer malfunctions or for player's failure to keep account information current.
    4. The NCEL reserves the right to change the Lucke-Rewards® program in any way and at any time or to terminate the program with appropriate public notification. Unused points remaining in a player's account after the announced closure or deadline date shall be considered expired, lapsed and void, and ineligible for any further use.
    5. By participating in Lucke-Rewards®, each player and his or her heirs, legal representatives, and assigns agree to indemnify, defend, release, and discharge the NCEL, the State of North Carolina, their employees, officers, and directors from and against any loss, claim, damage, suit, or injury arising out of or relating to the Lucke-Rewards® program or any action taken pursuant to these rules.

Online Play

Terms of Service

You will be taken to the Online Play Terms of Service page.
Online Play Terms of Service

Social Media Policy

Rules for using NCEL's social media channels

The N.C. Education Lottery's social media channels, including Facebook and Twitter, are places where players can come to exchange information about the lottery. The NCEL's communications staff moderates the conversation to maintain a community where everyone can feel comfortable. The NCEL reserves the right to remove comments/postings that violate these standards and those which it deems offensive, out of context, abusive, spam or promotional in nature.

While the lottery attempts to respond to questions and comments via social media, calling the toll-free customer service helpline, 1 877 962-7529, between 8 a.m. and 5:30 p.m. , Mondays through Fridays, remains the primary way the lottery responds to players' questions and comments.

Here are the rules users of the NCEL's social media channels should follow.

Offensive Language: Comments that contain offensive language will always be deleted. A user who blatantly ignores a warning may be banned or blocked immediately without further acknowledgment.

Spam Links: Content that promotes or advertises a business, organization, enterprise or industry other than the lottery will be deleted. A repeat offender may be banned or blocked immediately without acknowledgment.

Personal Attacks: Rude remarks or comments that attack the integrity of another player or a specific lottery employee will be deleted or blocked. Once warned, a repeat offender may be banned immediately without further acknowledgment.

Incessant Posting: If a user posts a similar comment multiple times, all but the most recent such post will be deleted.

Any users that violate these rules may be permanently banned from the community. Individuals who have been warned or banned in a social media setting for violating the above terms may contact the Director of Communications by email or telephone to discuss it.

By sharing comments and other content on NCEL's social media channels, users grant the lottery the authority to freely display, reproduce, modify, edit or otherwise use submitted content without compensation. This includes rights to use any ideas you submit, in any manner, without notification.

Any content posted on the lottery's social media pages or addressed to the lottery through social media is subject to public disclosure including public records requests.

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