NORTH CAROLINA EDUCATION LOTTERY PLAYER'S CLUB AND LUCKE-REWARDS® TERMS AND CONDITIONS
BY USING THIS WEB SITE, YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS GOVERNING THE NORTH CAROLINA EDUCATION LOTTERY (NCEL) PLAYER'S CLUB AND LUCKE-REWARDS®.
The NCEL Player's Club offers various information, activities, promotions and services related to the NCEL. Player's Club members are automatically enrolled in the NCEL Lucke-Rewards® program which offers members an opportunity to collect points ("Points") by submitting North Carolina Scratch-Off and Draw Game Tickets via code entries on the Lucke-Rewards® site. Members may use their Points to participate in drawings and other promotional offers as provided by the NCEL. Player's Club, Lucke-Rewards® and any activities associated with Player's Club and Lucke-Rewards®, are void where prohibited by law. Participation is open to persons who are at least eighteen (18) years of age or older. The Player's Club/Lucke-Rewards® program is provided to individuals only. Corporations, associations or any groups may not participate in the Player's Club/Lucke-Rewards® program. Employees of the NCEL and NCEL vendors are prohibited from participating in any Player's Club and/or Lucke-Rewards® promotions and offerings.
In order to participate in this program, you must first register with the Player's Club on the NCEL website and expressly accept these Terms and Conditions. The NCEL may update or revise these Terms and Conditions at any time without notice. Any modifications posted on the NCEL and/or Player's Club/Lucke-Rewards® websites will be effective immediately. You are responsible for reviewing the Terms and Conditions periodically for any such modifications. Your continued participation in the Player's Club and/or Lucke-Rewards® means that you accept all such updates or revisions. If you do not agree to the Terms and Conditions, your only remedy is to cease participating in the Player's Club and/or Lucke-Rewards® and to cancel any account or service for which you have registered.
The Terms and Conditions, and any posted rules or instructions regarding a particular game, activity and/or promotion, constitute the entire agreement between you and the NCEL, regarding your rights and obligations in your participation in the Player's Club and/or Lucke-Rewards®. If there is any conflict between the Terms and Conditions and any other rules or instructions posted on the NCEL and/or Player's Club/Lucke-Rewards® websites, the NCEL shall resolve the conflict at its sole discretion. If you have any questions about the Terms and Conditions, please contact us by sending an email via the ONLINE SUPPORT form.
When you complete the Account Registration process, you create a Player's Club/Lucke-Rewards® Account and become a Member of the Player's Club/Lucke-Rewards®. Your registered account allows you to participate in certain services and activities provided through the Player's Club/Lucke-Rewards®. To create an Account, you must complete the required registration fields and submit a legitimate, working email address that is registered in your name and a password. You must also confirm your account by completing the confirmation process as required via our follow-up email.
You may utilize no more than one single active account. Utilizing more than one (1) active account may subject you to disqualification in any NCEL promotions associated with the NCEL and/or Player's Club/Lucke-Rewards® sites. The NCEL reserves the right, without warning, to terminate membership(s) of any individual who purposely establishes more than one single active account utilized in Lucke-Rewards® program participation. An account will be deemed inactive if there has not been any activity associated with such account for the past ninety (90) days.
You are solely responsible for all activity on your account and for the security of your computer system. You are also responsible for ensuring that the contact information that you provided for your account is current and valid. Failure to keep such information updated may result in forfeiture of prizes.
The Player's Club/Lucke-Rewards® is provided to individuals only. All questions or dispute regarding eligibility for any Player's Club/Lucke-Rewards® activities and/or promotions, or your compliance with these Terms and Conditions will be resolved by the NCEL in its sole discretion. By participating in the Player's Club/Lucke-Rewards®, you acknowledge and accept that that the NCEL may send you emails that include information that the NCEL believes you may be interested in as a Player's Club/Lucke-Rewards® member. To discontinue receiving such email, you must opt out by canceling your Player's Club/Lucke-Rewards® membership; however, you will no longer have access to that area of the NCEL website and any Points accrued to date are forfeited.
You are responsible for the payment of any and all applicable taxes which may result from your participation in any Player's Club/Lucke-Rewards® activities and/or promotions.
The NCEL is not responsible for information that you choose to communicate to other users on the NCEL and/or Player's Club/Lucke-Rewards® websites, or for the actions of other participants. Once you post or send any content to the NCEL and/or Player's Club/Lucke-Rewards® websites, you expressly grant the NCEL the complete and irrevocable right to quote, re-post, use, reproduce, modify, distribute, transmit, broadcast, and otherwise communicate, and publicly display and perform the content in any form, anywhere, with or without attribution to your identity, and without any notice or compensation to you of any kind. Please note that all of the information collected on this website may be public record and may be subject to inspection and copying by members of the public, unless an exemption or other protection in the law exists.
Some of the content available on the NCEL and/or Player's Club/Lucke-Rewards® websites is owned by the NCEL or other third parties, and is protected by copyrights, trademarks, and other intellectual property rights. The NCEL and/or Player's Club/Lucke-Rewards® websites may include hyperlinks to web sites operated by parties other than the NCEL. Those sites may collect data or solicit personal information from you. The NCEL does not control such web sites, and is not responsible for their content, privacy policies, or for the collection, use or disclosure of any information those sites may collect.
YOU EXPRESSLY AGREE THAT THE USE OF THE NCEL AND/OR PLAYER'S CLUB/LUCKE-REWARDS® WEBSITES AND THE INTERNET IS AT YOUR OWN RISK. THE NCEL AND PLAYER'S CLUB/LUCKE-REWARDS® WEBSITES AND THE NCEL'S PRODUCTS AND SERVICES, THIRD-PARTY PRODUCTS AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS FOR YOUR USE, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. THE NCEL PROVIDES THE NCEL AND/OR PLAYER'S CLUB/LUCKE-REWARDS® WEBSITES AT NO CHARGE TO MEMBERS AND DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO ACCESS OR USE THE WEBSITE AT TIMES OR LOCATIONS OF YOUR CHOOSING, OR THAT THE NCEL WILL HAVE ADEQUATE CAPACITY FOR THE WEBSITES AS A WHOLE OR IN ANY SPECIFIC GEOGRAPHICAL AREA. YOU ACKNOWLEDGE AND AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH THE NCEL IS TO STOP USING THE NCEL AND/OR PLAYER'S CLUB/LUCKE-REWARDS® WEBSITES AND/OR PARTICIPATING IN THE PLAYER'S CLUB/LUCKE-REWARDS®, AND TO CANCEL YOUR ACCOUNT.
YOU ACKNOWLEDGE AND AGREE THAT THE NCEL AND THE STATE OF NORTH CAROLINA ARE NOT LIABLE FOR ANY ACT OR FAILURE TO ACT BY IT OR ANY OTHER PERSON REGARDING CONDUCT, COMMUNICATION OR CONTENT ON THE NCEL AND/OR PLAYER'S CLUB/LUCKE-REWARDS® WEBSITES. IN NO CASE SHALL THE NCEL AND THE STATE OF NORTH CAROLINA BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE NCEL AND/OR PLAYER'S CLUB/LUCKE-REWARDS® WEBSITES AND/OR PARTICIPATION IN THE PLAYER'S CLUB/LUCKE-REWARDS®, THE USE OF THE INTERNET OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE MEMBERSHIP WITH THE PLAYER'S CLUB/LUCKE-REWARDS®. THE NCEL DOES NOT ENDORSE, WARRANT OR GUARANTEE ANY THIRD PARTY PRODUCT OR SERVICE OFFERED THROUGH THE WEBSITE AND WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THE THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
You agree to defend, indemnify and hold harmless the NCEL, the State of North Carolina, their Executive Directors, Commissioners, officers, employees, vendors and agents from all liabilities, claims and expenses, including attorneys' fees, that arise from a breach of these Terms and Conditions for which you are responsible or in connection with your transmission of any content on the NCEL and/or Player's Club/Lucke-Rewards® websites. The NCEL reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. The laws of the State of North Carolina govern these Terms and Conditions and your membership in the Player's Club/Lucke-Rewards®.
The NCEL reserves the right to change the Lucke-Rewards® program at any time and in any format or to terminate the program with prior notice to its members. The Lucke-Rewards® program is operated by an independent third party vendor, under Contract with the NCEL. Members are limited to entering a total of seventy five (75) tickets per day, which include game tickets for any second-chance drawing promotions. Members earn Points for entering NCEL Scratch-Off and/or Draw game tickets/plays through the Player's Club/Lucke-Rewards® website or be awarded points automatically with eligible Online Play Purchases.
Points have no monetary or property value nor directly associated with the face value of tickets/plays entered. Point value will be revealed upon the successful submission of each eligible ticket/play. Each eligible ticket/play has a point value based upon a range of values assigned by the NCEL. Points are not transferable for any reasons, including upon death of a Member or in domestic dispute matter. Point balances from more than one account will not be combined.
The NCEL reserves the right to invalidate Points and/or entries into any drawings if it determines that such Points were obtained fraudulently or improperly and/or from tickets/plays deemed lost or stolen or not sold pursuant to the North Carolina State Lottery Act or any NCEL rules and regulations. The NCEL also reserves the right to suspend and/or terminate any Player's Club/Lucke-Rewards® account if the NCEL suspects that a Member has engaged in any misrepresentation or fraudulent activities, or failed to comply with these Terms and Conditions or any rules associated with the Player's Club/Lucke-Rewards® program. If a Member's account has been terminated, the Member forfeits any Points accrued to date.
The NCEL reserves the right to modify the drawings available for participation in, as well as their corresponding Point values, at any time for any reason. Point redemptions for drawings are final and the Points will be deducted immediately from Member's account. The odds of a Member being selected to win a prize in each drawing depend upon the number of entries (received through Points) from all Members. Drawing entries are eligible for one drawing only, unless otherwise specified in the specific drawing. A Member may win no more than one prize in any drawing. Points used for drawing entries may not be canceled or return.
The NCEL or its designee shall attempt to contact each drawing winner via the telephone, email address and/or address provided by the Member via his/her account. The Member forfeits any prize if the NCEL or its designee is unable to contact the winner, or the winner fails to claim within the specified period as determined by the NCEL. In cases of forfeiture, the NCEL shall replace the winner with an alternate, and the person who was previously selected as a winner is no longer entitled to the prize.
*Most recent update effective August 7, 2017.
Social Media Policy
Rules for using NCEL's social media channels
The N.C. Education Lottery's social media channels, including Facebook and Twitter, are places where players can come to
exchange information about the lottery. The NCEL's communications staff moderates the conversation to maintain a community
where everyone can feel comfortable. The NCEL reserves the right to remove comments/postings that violate these standards
and those which it deems offensive, out of context, abusive, spam or promotional in nature.
While the lottery attempts to respond to questions and comments via social media, calling the toll-free customer service helpline,
1 877 962-7529, between 8 a.m. and 5:30 p.m. , Mondays through Fridays, remains the primary way the lottery responds to players'
questions and comments.
Here are the rules users of the NCEL's social media channels should follow.
Offensive Language: Comments that contain offensive language will always be deleted. A user who blatantly
ignores a warning may be banned or blocked immediately without further acknowledgment.
Spam Links: Content that promotes or advertises a business, organization, enterprise or industry other than the
lottery will be deleted. A repeat offender may be banned or blocked immediately without acknowledgment.
Personal Attacks: Rude remarks or comments that attack the integrity of another player or a specific lottery
employee will be deleted or blocked. Once warned, a repeat offender may be banned immediately without further acknowledgment.
Incessant Posting: If a user posts a similar comment multiple times, all but the most recent such post will be deleted.
Any users that violate these rules may be permanently banned from the community. Individuals who have been warned or banned in a
social media setting for violating the above terms may contact the Director of Communications by email or telephone to discuss it.
By sharing comments and other content on NCEL's social media channels, users grant the lottery the authority to freely display,
reproduce, modify, edit or otherwise use submitted content without compensation. This includes rights to use any ideas you submit, in
any manner, without notification.
Any content posted on the lottery's social media pages or addressed to the lottery through social media is subject to public disclosure including public records requests.