Frequently Asked Questions

How long does it take to set up an account?

To set up an NC Education Lottery account, it takes approximately 5 to 10 minutes, provided there are no issues verifying your identity. Please ensure that all your personal information is correct and matches your legal identity to avoid delays.

What types of bank accounts and payment methods can be used to fund my balance?

You can use a debit card, Online Banking, ACH Bank Transfer with a checking account, Venmo, Apple Pay or PayPal (using a bank account only as credit cards and debit cards are not permitted).

What is geolocation and why do you have to be geo located to purchase online?

You must be physically located in North Carolina, and are not on federally recognized tribal lands, at the time that you make a purchase or deposit funds. All purchases and deposits must be made within North Carolina borders and will be checked with geo location technologies on your desktop or mobile device.
If you have trouble geo locating, please the Customer Support Center at 1-866-934-0289 or follow the troubleshooting steps outlined in the FAQs below.

What are digital instant games?

Digital Instants are instant win games of chance that are played through the lottery’s Online Play platform on its website and through the NC Lottery Official Mobile App. Prizes you win are transferred electronically to your online account or claimed at a lottery office.

How do I play digital instant games?

You play digital instant games using the lottery’s Online Play program, either on nclottery.com or the NC Lottery Official Mobile App.

How long will it take me to receive funds after I request a withdrawal from my winnings account?

The first time you make a withdrawal request or the first withdrawal request to a specific payment method, it will take up to 2 business days once all requested documents are received. Here are some general guidelines for processing time:

• ACH - Bank Transfer: Upon approval, funds are deposited within 3 - 5 business days
• PayPal: Upon approval, funds are deposited within 1-2 business days
• Venmo: Upon approval, funds are deposited within 1-2 business days
• Withdrawal to VISA debit: Upon approval, funds are deposited within 1-2 business days
• Online Banking: Upon approval, funds are deposited within 1-2 business days
• Check: Upon approval, the check should be received via mail in 7-10 business days